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Help centre

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Billing & Payments Understanding Bills

Understanding your Electricity Bill

Pay As You Go Pay As You Go

How can I see if my outstanding balance is reducing?

Billing & Payments Online Billing

How can I save on my bill?

Meters & Smart Meters Standard Meters

How to read your electricity meter

Meters & Smart Meters Smart Meters

How do I read my smart meter display?

Pay As You Go Pay As You Go

If I have Pay As You Go Gas with Electric Ireland, can I bring my electricity over also and get a discount?

Billing & Payments Help With My Bills

What is the “correction of previous read” line item on the back of my bill?

Meters & Smart Meters Standard Meters

There is a reconnection/disconnection fee on my bill - what does this mean?

Pay As You Go Pay As You Go

Using a Pay As You Go Electricity meter

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.