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Help centre

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Move Home, Close & Join Switching Provider

What happens if a debt flag is raised on my account?

Safety & Emergencies Safety Guides

Gas safety - when should I turn off my gas supply?

Billing & Payments Help With My Bills

I'm struggling to pay my electricity or gas bill, what can I do?

Billing & Payments Payments

How is my monthly Electricity Equaliser and/or Gas Equaliser payment calculated?

Meters & Smart Meters Standard Meters

When should I submit a gas meter reading?

Billing & Payments Online Billing

Estimated annual bill

Meters & Smart Meters Standard Meters

What is your meter reading policy?

Pay As You Go Pay As You Go

Why is my Top Up Now App not working?

Account & Mobile App Electric Ireland Rewards

How do I use vouchers?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.