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Help centre

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Pay As You Go Pay As You Go

What should I do if my PAYG Gas card fails or is not accepted?

Pay As You Go Smarter Pay As You Go

Top Up options for Smarter Pay As You Go

Billing & Payments Payments

The equaliser amount on my bill is higher than I expected, what should I do?

Safety & Emergencies Energy Efficiency

How long does it take to use one unit of electricity?

Meters & Smart Meters Standard Meters

How do I get an additional meter connected?

Billing & Payments Help With My Bills

How do I set up or change direct debit bank details (IBAN) online?

Pay As You Go Pay As You Go

How can I keep track of how much I am spending?

Billing & Payments Payments

Can I make a payment on someone else’s account?

Safety & Emergencies Safety Guides

What is the standard voltage in Ireland?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.