Caring for our vulnerable customers

Priority services

At Electric Ireland, we recognise that some of our customers have special requirements where continuity of energy supply is critically important. If you or a member of your household depend on electrical medical equipment (e.g., home dialysis machine, a ventilator or an oxygen concentrator), please call 1800 372 372 to register with us or fill out our online registration form.

Electric Ireland will not request disconnection of registered priority service customers other than if asked to do so by you or for fault / safety / maintenance reasons.

Special services

We also acknowledge that some of our customers have vulnerabilities as a result of advanced age, physical or mental health difficulties. We can provide Braille bills, large print or talking bills to visually impaired customers.

We offer a text phone service for customers who have Minicom equipment. The special Minicom number is 1800 372 707.

Should you wish to register as having a vision impairment, hearing/speech difficulties or mobility difficulties please call 1800 372 372 to register with us or fill out online registration form.

Electric Ireland will never request disconnection of registered special services customers during Winter months other than if asked to do so by you or for fault / safety / maintenance.