Support hub
Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.
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Latest updates
New Electric Ireland mobile app
Our new mobile app is easy to use and customer friendly. You can view your bills, account details, make payments, submit a meter reading and much more. Available on Android and iOS.
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Price decrease
Electric Ireland announced its third price reduction within the last 12 months for over 1.1 million residential customers.
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Business customer?
Visit our business support hub to find useful resources and for your business to help you understand your bill, energy usage and energy costs.
Business support hubUnderstanding my bills
Understanding my electricity bill
A quick guide to help you understand the cost and detail in your electricity bill.
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Understanding my gas bill
A quick guide to help you understand the cost and detail in your gas bill.
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Ensure my bill is up to date
Learn what you can do to keep your bill up-to-date by submitting meter readings.
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Flexible payment options
Equaliser
Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.
Learn moreSave with smart meters
Take more control over your energy usage with a Home Electric + smart meter plan.
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Available supports
Set up a payment plan
If you're having trouble paying your bill, you can set up an online payment plan to clear your balance with weekly payments over 4 to 12 weeks.
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Vulnerable customers
Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.
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Are you eligible for fuel allowance?
The government offers fuel allowances for those on long-term social welfare. Check the link below for details on types and eligibility, noting that allowances are means-tested.
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Sign Up to 'Is This a Good Time? pilot
By signing up to join ESB Networks pilot you will receive customised hints and tips by email and SMS to help you to take control of how you use your electricity at home.
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