Support hub
Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.
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Latest updates
New Electric Ireland mobile app
Our new mobile app is easy to use and customer friendly. You can view your bills, account details, make payments, submit a meter reading and much more. Available on Android and iOS.
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Price decrease
Electric Ireland announced its third price reduction within the last 12 months for over 1.1 million residential customers.
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Business customer?
Visit our business support hub to find useful resources and for your business to help you understand your bill, energy usage and energy costs.
Business support hubUnderstanding my bills
Understanding my electricity bill
A quick guide to help you understand the cost and detail in your electricity bill.
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Understanding my gas bill
A quick guide to help you understand the cost and detail in your gas bill.
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Ensure my bill is up to date
Learn what you can do to keep your bill up-to-date by submitting meter readings.
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Flexible payment options
Equaliser
Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.
Learn moreSmarter Pay As You Go (SPAYG) payment plan
Say goodbye to bills and instead pay as you go when you’re an Electric Ireland customer.
Learn moreSave with smart meters
Take more control over your energy usage with a Home Electric + smart meter plan.
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Available supports
Customer hardship fund
Electric Ireland’s €5M hardship fund is available to customers having difficulty in paying bills during these difficult times.
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Vulnerable customers
Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.
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Are you eligible for fuel allowance?
As you may know, the government has introduced fuel allowances for those on long-term social welfare payments. Check the link below for more information on the different types of allowances available and whether you are eligible for fuel allowances. Please note that allowances are based on means testing.
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Set up a payment plan if you are struggling to pay your bill
You can set up a payment instalment plan online if you’re having difficulty paying your bill. We can set up a payment plan for you where your existing account balance can be cleared with weekly payments over your chosen period from 4 to 12 weeks.
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Sign Up to 'Is This a Good Time? pilot
By signing up to join ESB Networks pilot you will receive customised hints and tips by email and SMS to help you to take control of how you use your electricity at home.
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