Our commitment to all of our Residential Customers

Electric Ireland is committed to offering you a quality service, and we adhere to the following commitments: 

• We will treat you with courtesy and respect as we ourselves would wish to be treated. 
• We will try and understand what your needs are by carefully listening to what you have to say. 
• We will act on our commitment as quickly as possible. 

Our service standards

Our service standards are based on our Customer Charter and Customer Codes:

Customer Charter
Our Customer Charter (PDF)
Ár gCairt Chustaiméirí (PDF)

Code of Practice for Customer Billing & Disconnection
Code of Practice for Customer Billing and Disconnection (PDF)
Cód Cleachtais um Billeáil agus Dhícheangal (PDF)

Code of Practice for Vulnerable Customers
Code of Practice for Vulnerable Customers (PDF)
Cód Cleachtais maidir le Custaiméirí Leochaileacha (PDF)

Code of Practice for Complaints Handling
Code of Practice for Complaints Handling (PDF)
Cód Cleachtais um Láimhsceáil Gearán (PDF)

Marketing & Advertising Code of Practice
Marketing and Advertising Code of Practice (PDF)
Cód Iompair Margaíochta agus Cláraithe (PDF)

Code of Practice on Pay As You Go Metering
Code of Practice on Pay As You Go Metering (PDF)
Cód Cleachtais maidir le Seirbhísí do Chustaiméirí a bhfuil Méadair Íoc mar a Úsáidtear acu (PDF)

Customer Sign Up Code of Practice
Customer Sign Up Code of Practice (PDF)
Cód Cleachtais Clárúcháin an Chustaiméara (PDF)

Code of Practice on Smart Services
Code of Practice on Smart Services (PDF)
Cód Cleachtais maidir le Seirbhísí Cliste (PDF)