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Help centre

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Pay As You Go Pay As You Go

What is “Emergency Credit” & what if it runs out?

Pay As You Go Pay As You Go

What do I do if I move into a house with a Pay As You Go meter already installed?

Billing & Payments Understanding Bills

How will the VAT reduction appear on my bill?

Billing & Payments Payments

Payment options - Paying by An Post’s Household Budget Scheme

Meters & Smart Meters Standard Meters

What should I do if my night storage heaters are not working currently?

Billing & Payments Help With My Bills

Can I choose different Payment Holiday months for my Gas and Electricity bills?

Pay As You Go Pay As You Go

Why have I not received a top up code after topping up my electricity PAYG meter?

Move Home, Close & Join Moving Home

How do I move home?

Safety & Emergencies Energy Efficiency

What is a BER rating and how do I get an SEAI grant?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.