Meters & Smart Meters
Standard Meters
What should I do if my night storage heaters are not working currently?
If you're experiencing an issue with your night storage heater the first thing you'll need to do is to check your time switch:
- First note the time on your storage heater
- Work out whether this time is within +/- 2 hours of the current time
- If the time on your storage heater is out by more than 2 hours then you should contact us to arrange for a technician to call out.
See table below for example:
| Storage heater time | Actual time | Difference | Fault: Yes/No |
|---|---|---|---|
| 18:00 | 19:30 | 1.5 hours | No |
| 18:00 | 20:30 | 2.5 hours | Yes |
If you need us to organise a technician to investigate any possible issues please contact us.
You will need to have the following to hand:
- The time on the time switch
- The actual time you noted it
- Your name and contact number so ESB Networks can call to arrange a technician to call to your home
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