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Help centre

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Pay As You Go Pay As You Go

Why did I get a longer Top Up Code than normal?

Pay As You Go Pay As You Go

Where can I buy credit for a Pay As You Go Gas meter?

Billing & Payments Help With My Bills

Why is my bill higher/lower than normal?

Billing & Payments Help With My Bills

How do I adjust an estimated bill?

Safety & Emergencies Energy Efficiency

Installing Heat Pumps

Pay As You Go Pay As You Go

Is the price of electricity more expensive with a Pay As You Go meter?

Move Home, Close & Join Switching Provider

Why was a debt flag process introduced?

Billing & Payments Help With My Bills

Will my meter be read as before when I’m on Equaliser?

Billing & Payments Payments

How do I pay a deposit on my account?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.