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Help centre

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Move Home, Close & Join Moving Home

Guide for Landlords and Letting agents on moving in and moving out

Safety & Emergencies Safety Guides

Guide to gas safety in your home

Billing & Payments Payments

What is my IBAN?

Safety & Emergencies Energy Efficiency

Information for Night Boost Customers experiencing an issue with Time Zone Configuration

Move Home, Close & Join Switching Provider

Can I still switch online to Electric Ireland if I am in receipt of Free Gas Allowance or Free Electricity Allowance?

Billing & Payments Online Billing

How do I set up or change direct debit bank details (IBAN) online?

Meters & Smart Meters Smart Meters

What happens after my smart meter is installed?

Pay As You Go Pay As You Go

Will I still get bills if I have a Pay As You Go meter?

Move Home, Close & Join Switching Provider

Can I still switch to Electric Ireland even if I am in arrears with my current supplier?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.