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Help centre

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Billing & Payments Payments

How do I pay a deposit on my account?

Pay As You Go Smarter Pay As You Go

How do I reconnect my supply if I run out of power?

Meters & Smart Meters Smart Meters

Is my meter data safe?

Pay As You Go Smarter Pay As You Go

What do I do if I move house and still want a Smarter Pay As You Go Meter?

Billing & Payments Help With My Bills

Where can I find my electricity meter number?

Pay As You Go Pay As You Go

How will I know if I’m running low on credit?

Pay As You Go Pay As You Go

I have arrears on my gas bill - can I pay these with a Pay As You Go gas meter?

Safety & Emergencies Energy Efficiency

Information for Smartzone and Climote customers

Pay As You Go Pay As You Go

Where can I find my Keypad Number?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.