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Help centre

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Move Home, Close & Join Moving Home

How do I know if the electricity supply is on or off?

Billing & Payments Payments

What are the benefits of Equaliser for me?

Safety & Emergencies Energy Efficiency

How do Electric Ireland use my personal data and how secure is it?

Pay As You Go Pay As You Go

Guide to using a Pay As You Go Gas meter

Move Home, Close & Join Close Account

How do I get refund if I close my Electric Ireland account?

Billing & Payments Payments

How do I set up an Electronic Funds Transfer (EFT) on my bank account to pay my Electric Ireland bill?

Account & Mobile App Electric Ireland Rewards

Electric Ireland Rewards – Frequently Asked Questions

Safety & Emergencies Energy Efficiency

Do you offer a special price plan to homes with heat pump technology?

Billing & Payments Payments

When do I have to pay my Electric Ireland bill?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.