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Help centre

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Meters & Smart Meters Smart Meters

What is a Smart Meter and when will it be installed?

Move Home, Close & Join Switching Provider

By how much do I need to be in arrears to have a debt flag placed on my account?

Pay As You Go Smarter Pay As You Go

How is Smarter Pay As You Go different from regular Pay As You Go?

Billing & Payments Online Billing

First Year Cost

Billing & Payments Understanding Bills

Understanding your gas bill

Pay As You Go Pay As You Go

Is the price of gas more expensive on a Pay As You Go gas meter?

Move Home, Close & Join Moving Home

I have moved into a new home, how will I find my new GPRN?

Pay As You Go Pay As You Go

When will I be reconnected if I have been disconnected due to my Emergency Credit running out?

Pay As You Go Pay As You Go

What should I do if error comes up on my meter, and I can't top up because it's the weekend?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.