Skip to Content

Help centre

Move Home, Close & Join Moving Home

How do I get my electricity supply connected?

Read more
Account & Mobile App Online Account

Who can sign up for Equaliser?

Read more
Pay As You Go Pay As You Go

How can I get a Pay As You Go gas meter installed at my home?

Read more
Move Home, Close & Join Close Account

What happens if I opt out of gas and/or electricity equaliser or close my account during the year?

Read more
Pay As You Go Pay As You Go

How do I add credit to my Pay As You Go Gas meter?

Read more
Safety & Emergencies Safety Guides

What do I do if I smell gas?

Read more
Billing & Payments Online Billing

How to login or register for your account online

Read more
Safety & Emergencies Energy Efficiency

Energy efficient water heating

Read more
Meters & Smart Meters Smart Meters

Do I have to pay for the new meter?

Read more

Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Learn more

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Learn more

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.

Learn more