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Help centre

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Move Home, Close & Join Moving Home

How do I get my electricity supply connected?

Account & Mobile App Online Account

Who can sign up for Equaliser?

Pay As You Go Pay As You Go

How can I get a Pay As You Go gas meter installed at my home?

Billing & Payments Online Billing

How to login or register for your account online

Move Home, Close & Join Close Account

What happens if I opt out of gas and/or electricity equaliser or close my account during the year?

Safety & Emergencies Safety Guides

What do I do if I smell gas?

Pay As You Go Pay As You Go

How do I add credit to my Pay As You Go Gas meter?

Safety & Emergencies Energy Efficiency

Energy efficient water heating

Billing & Payments Payments

Is there a discount for Equaliser?

Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.