New to Electric Ireland
We are delighted that you have chosen us as your trusted energy partner.
The information below is to help get you started.
New customer sign up steps
Join Electric Ireland
Choose direct debit, online billing and dual fuel if you can for maximum savings.
Set up online billing
Check your email and set your personal password within 24 hours. Tip: Check your junk folder.
Welcome pack arrives
Your welcome pack will contain your account number and price plan information.
Save even more
Sign up to Electric Ireland Rewards for savings on your bills,competitions and prizes
Helpful guides for new customers
Set up your online account
What you need to set up your online account:
1. Your account number
2. Last 6 digits of your MPRN/GPRN
3. Your email address
4. Your phone number
5. Date of Birth
Understanding your electricity bill
Get to know your energy bills better. Our "How to read your bill" guide will help you to understand and manage your bills better.
Watch Video
Terms & conditions and helpful links
Electricity terms & conditions
To view our electricity terms & conditions, please click below.
Learn more
Have you remembered to
Download the new Electric Ireland App
Download the new Electric Ireland App and manage payments and bills and more on your phone
Download nowJoin Electric Ireland rewards
Sign up to our loyalty programme, our way of giving back to our customers
Get startedSign up for offers and competitions
Opt in to marketing so you are the first to hear about offers & competitions
Learn moreNew customer frequently asked questions
Don't worry, your welcome guide will confirm the price plan you selected, it has all the details & your price plan Terms and Conditions.
Once registered for Online billing, log in to your account and click My Accounts, select Details, click My Profile and click My Details to amend.
If you selected Direct Debit, you'll receive your bill & 14 days later this bill amount will be debited from your bank account. If you chose Equaliser, see our Equaliser FAQs.
Gas and Electricity accounts generate bills separately. If you pay your bills by Direct Debit, the full bill amount for each bill will be debited 14 days after the date of issue on each bill. Or, you can if you wish set up Equaliser on each account to choose a payment date that suits you. See our Equaliser page for more information.
Check your Junk or Spam folder, sometimes these emails land there. If so then simply click on the Password Reset Page or email us on service@electricireland.ie.
Simply go to our Password reset page and you can reset your password in seconds!
You'll find all the information you need in our smart meter display guide.
Smart meters are read remotely so you won’t normally have to provide a reading, however you will need to provide a move-in reading so you will only be charged for the electricity you use from the date you move in.
Please call us on 1800 372 372 and we’ll arrange to remove the Pay As You Go meter. Or if you prefer, you can retain the Pay As You Go meter under your own account details.