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Help centre

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Meters & Smart Meters Smart Meters

Do I have to pay for the new meter?

Billing & Payments Help With My Bills

Can I contact you to discuss an electricity or gas account which is in the name of my spouse, parent or someone else?

Account & Mobile App Vulnerable Customers

Caring for our vulnerable customers

Account & Mobile App Mobile App

Is there a payments app I can download?

Meters & Smart Meters Standard Meters

How to read your gas meter

Pay As You Go Pay As You Go

If I go on a Pay as You Go meter, can I still have a day and night meter?

Meters & Smart Meters Smart Meters

How much is this programme costing?

Billing & Payments Payments

Can I choose the date for my monthly Electricity and/or Gas Equaliser direct debit payment?

Meters & Smart Meters Standard Meters

How much does it cost to move an electricity or gas meter at my home?

Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.