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Help centre

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Meters & Smart Meters Standard Meters

When should I submit an electricity meter reading?

Safety & Emergencies Energy Efficiency

Heating controls

Billing & Payments Online Billing

Are my credit/debit card details secure?

Safety & Emergencies Energy Efficiency

Heat Pump Systems

Safety & Emergencies Safety Guides

A guide to child safety around electrical appliances

Billing & Payments Online Billing

I forgot my password. How do I reset it?

Billing & Payments Payments

I received my €200 electricity credit on my online account but it was not on my recent bill and the amount owing on my bill was collected in full via my direct debit?

Pay As You Go Pay As You Go

Emergency credit - What happens if my credit is low and I can’t get to a Payzone outlet?

Billing & Payments Help With My Bills

How can I request a copy of my previous electricity or gas bill?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.