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Help centre

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Pay As You Go Pay As You Go

How can I see how much credit is on my meter?

Pay As You Go Pay As You Go

How can I see my payment history?

Pay As You Go Pay As You Go

What do I need to buy credit for my Pay As You Go gas meter?

Meters & Smart Meters Smart Meters

What benefit will I get from a smart meter?

Pay As You Go Pay As You Go

What should I do if I move house and still want to be on Pay As You Go electricity or gas?

Pay As You Go Pay As You Go

What should I do if I have no gas with PAYG meter?

Billing & Payments Online Billing

Are my bank details secure?

Billing & Payments Payments

Equaliser

Move Home, Close & Join Switching Provider

When does the debt flagging process take effect?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.