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Help centre

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Billing & Payments Online Billing

Can I change my email address after I've signed up?

Safety & Emergencies Safety Guides

Standard of gas installation works

Move Home, Close & Join Close Account

How do I close an electricity or gas account?

Meters & Smart Meters Smart Meters

Are the new meters a risk to my health?

Safety & Emergencies Safety Guides

How do I report a broken street light?

Meters & Smart Meters Standard Meters

How do I submit an electricity meter reading?

Safety & Emergencies Energy Efficiency

Gas Boiler replacement, servicing, repairs and heating controls

Safety & Emergencies Safety Guides

DIY and gardening safety

Pay As You Go Pay As You Go

Will my meter still be read?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.