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Help centre

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Billing & Payments Online Billing

Fuel Mix Disclosure

Billing & Payments Payments

Who is eligible for the Free Gas Allowance?

Pay As You Go Pay As You Go

How much does it cost to get a Pay As You Go gas meter installed?

Billing & Payments Payments

What is the PSO levy and how much is it?

Safety & Emergencies Safety Guides

Your guide to Carbon Monoxide Poisoning

Safety & Emergencies Safety Guides

How do I turn on my gas supply?

Billing & Payments Payments

What happens if there isn’t enough money in my bank account to pay my bill by direct debit?

Pay As You Go Smarter Pay As You Go

Why does the information on my Payzone account and in my Smarter Pay As You Go text messages not match the information on my In Home Monitor?

Billing & Payments Help With My Bills

What is Equaliser?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.