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Help centre

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Meters & Smart Meters Standard Meters

What should I do if my night storage heaters are not working currently?

Billing & Payments Help With My Bills

Will my meter be read as before when I’m on Equaliser?

Meters & Smart Meters Smart Meters

Is my meter data safe?

Billing & Payments Help With My Bills

Where can I find my electricity meter number?

Meters & Smart Meters Standard Meters

How do I get an additional meter connected?

Meters & Smart Meters Standard Meters

How to read your electricity meter

Meters & Smart Meters Smart Meters

How do I read my smart meter display?

Meters & Smart Meters Standard Meters

There is a reconnection/disconnection fee on my bill - what does this mean?

Meters & Smart Meters Standard Meters

When should I submit a gas meter reading?