Skip to Content

Help centre

Clear filter
Pay As You Go Pay As You Go

Using a Pay As You Go Electricity meter

Read more
Move Home, Close & Join Switching Provider

What happens if a debt flag is raised on my account?

Read more
Safety & Emergencies Safety Guides

Gas safety - when should I turn off my gas supply?

Read more
Billing & Payments Help With My Bills

I'm struggling to pay my electricity or gas bill, what can I do?

Read more
Billing & Payments Payments

How is my monthly Electricity Equaliser and/or Gas Equaliser payment calculated?

Read more
Meters & Smart Meters Standard Meters

What is your meter reading policy?

Read more
Meters & Smart Meters Standard Meters

When should I submit a gas meter reading?

Read more
Billing & Payments Online Billing

Estimated annual bill

Read more
Pay As You Go Pay As You Go

Why is my Top Up Now App not working?

Read more