Skip to Content

Help centre

Clear filter
Safety & Emergencies Energy Efficiency

Heating controls

Read more
Billing & Payments Online Billing

Are my credit/debit card details secure?

Read more
Safety & Emergencies Energy Efficiency

Heat Pump Systems

Read more
Meters & Smart Meters Standard Meters

When should I submit an electricity meter reading?

Read more
Safety & Emergencies Safety Guides

A guide to child safety around electrical appliances

Read more
Billing & Payments Online Billing

I forgot my password. How do I reset it?

Read more
Billing & Payments Payments

I received my €200 electricity credit on my online account but it was not on my recent bill and the amount owing on my bill was collected in full via my direct debit?

Read more
Pay As You Go Pay As You Go

Emergency credit - What happens if my credit is low and I can’t get to a Payzone outlet?

Read more
Billing & Payments Help With My Bills

How can I request a copy of my previous electricity or gas bill?

Read more