Skip to Content

Help centre

Clear filter
Billing & Payments Online Billing

Fuel Mix Disclosure

Read more
Billing & Payments Payments

Who is eligible for the Free Gas Allowance?

Read more
Pay As You Go Pay As You Go

How much does it cost to get a Pay As You Go gas meter installed?

Read more
Billing & Payments Payments

What is the PSO levy and how much is it?

Read more
Safety & Emergencies Safety Guides

Your guide to Carbon Monoxide Poisoning

Read more
Safety & Emergencies Safety Guides

How do I turn on my gas supply?

Read more
Billing & Payments Payments

What happens if there isn’t enough money in my bank account to pay my bill by direct debit?

Read more
Pay As You Go Smarter Pay As You Go

Why does the information on my Payzone account and in my Smarter Pay As You Go text messages not match the information on my In Home Monitor?

Read more
Billing & Payments Help With My Bills

What is Equaliser?

Read more