Customer Service Guarantees

Our Customer Service Guarantees

Our commitment to all of our Residential and Business Customers

Electric Ireland is committed to offering you a quality service, and we adhere to the following commitments:

  • We will treat you with courtesy and respect as we ourselves would wish to be treated.
  • We will try and understand what your needs are by carefully listening to what you have to say.
  • We will act on our commitment as quickly as possible.

Our service standards

Our service standards are based on our Customer Charter and customer codes:
Our Customer Charter (PDF)
Ár gCairt Chustaiméirí (PDF)


1) Code of Practice for Customer Billing and Disconnection (PDF)
Cód Cleachtais um Billeáil agus Dhícheangal (PDF)
2) Code of Practice for Special Services (PDF)
Cód Cleachtais um Sheirbhísí Speisialta (PDF)
3) Code of Practice for Complaints Handling (PDF)
Cód Cleachtais um Láimhsceáil Gearán (PDF)
4) Marketing and Sign up Code of Conduct (PDF)
Cód Iompair Margaíochta agus Cláraithe (PDF)
5) Code of Practice on Pay As You Go Metering (PDF)
Cód Cleachtais maidir le Seirbhísí do Chustaiméirí a bhfuil Méadair Íoc mar a Úsáidtear acu (PDF)