Help & Support

When will I be reconnected if I have been disconnected due to my Emergency Credit running out?

Your re-connection will be done automatically once you top-up by enough.

Your top-up amount will need to cover your:

  1. emergency credit used
  2. standing charges accrued and
  3. sufficient amount to resume your supply
  4. AAB on SPAYG to restore power after topping up
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