Electric Ireland Connect Pilot Terms & Conditions
1. Definitions
Battery shall mean any device capable of storing electricity for use at the Premises or connected to the Premises via a Compatible System.
Battery Discharge Credit means the amount outlined in the confirmation email for the Offer, which is applied to your Electric Ireland electricity bill when We discharge your Battery at a specific time determined by Us and export that electricity to the national grid. This may also be referred to as Event Credit.
Battery Storage System shall mean the complete battery storage unit including the Batteries, inverter controls and all related equipment installed on or connected to the Premises.
Benefit shall mean any reward, monetary or otherwise given to the Participant by the Consortium Partners as part of the Pilot.
Business Day shall mean any day other than a Saturday, Sunday or public holiday in Ireland.
Compatible System means a Battery Storage System that conforms to the requirements stated on Electric Ireland’s website and is approved by Electric Ireland for participation in the Pilot.
Consortium Partners shall mean Enode and Kinergy Solutions, who each support Electric Ireland in the delivery of the Electric Ireland Connect Pilot.
Contract shall mean the agreement between You and Electric Ireland for your participation in the Electric Ireland Connect Pilot, comprising the signed Agreement, these Terms and Conditions and any Offer confirmation issued to you.
Effective Date shall mean the date on which the Contract comes into effect, being the date on which the Participant signs the consent form and accepts these Terms and Conditions.
Electric Ireland Connect Pilot shall mean the pilot programme under which Electric Ireland, with the support of Kinergy Solutions and Enode, remotely monitors and controls Battery Storage Systems, provides access to Home Energy Management (HEMS) functionality through the Kinergy platform and app and assesses the impact and performance of participating Battery Storage Systems.
Event shall mean the occasional export of stored power from Your Battery to the grid or import of power to Your Battery at specific times, controlled by the Consortium Partners. This may be referred to as the orchestration of Your Battery.
Equipment shall mean some or all of the following elements: Battery Storage System, Solar PV System, Solis inverter controls.
PowerBack Offer PowerBack Offer shall mean the optional Offer made available to eligible Participants, the terms of which are set out in Schedule 2 and which is subject to the PowerBack Eligibility Requirements.
PowerBack Eligibility Requirements means the supplementary eligibility requirements that apply to participation in the Pilot where a Participant avails of the PowerBack Offer.
GDPR shall mean General Data Protection Regulation (Regulation (EU) 2016/679), the Irish Data Protection Act, 2018 and any other applicable laws relating to privacy and data protection.
Load Shifting Credit means the amount outlined in the confirmation email for the Offer (where relevant) / where a Battery is discharged at a specific time determined by Us for self-consumption.
OEM (Original Equipment Manufacturer) shall mean the organisation that made the asset.
Offer refers to the arrangement under which We will connect your Battery to the Electric Ireland Connect Pilot in order to orchestrate the charging and discharging of the Battery in accordance with this Contract. Where more than one Battery is connected to the Premises, Electric Ireland may determine how each Battery is used, including the timing of charging, discharging or electricity consumption, in accordance with this Contract and the specific terms set out in Schedule 1.
Participant shall mean any customer who takes part in the Electric Ireland Connect pilot.
Personal Data shall mean personal data as defined under the GDPR.
Pilot Period shall mean the period commencing on the Effective Date and ending on the 31st January 2028.
Premises shall mean Your home where the Equipment is installed or is connected to.
Service shall mean the provision of customer support, pilot on-boarding and off-boarding and features on the app including, but not limited to, electricity import, electricity export, battery usage, credit calculation and display, battery controls.
Smart Plan shall mean any electricity plan offered by Electric Ireland from time to time that is designed for use with smart meters.
Smart Tariffs shall mean tariffs provided by Electric Ireland designed for smart meters.
Us or We shall mean Electric Ireland.
You/Your shall mean the Participant.
2. Eligibility Requirements
2.1. You are not eligible for Electric Ireland Connect Pilot, if You or any other occupant residing at the Premises require life support equipment or otherwise rely on electricity for critical needs.
2.2. At all times during the Pilot, you must continue to meet the eligibility criteria set out in this clause 2 and where you are availing of the PowerBack Offer, the PowerBack Eligibility Requirements.
2.3. Participants must be Electric Ireland electricity account holders for the duration of the Pilot Period.
2.4. Participants must have a standard smart meter installed at the Premises and be on specific Smart Plan outlined in Schedule 1 for the duration of the Pilot Period.
2.5. Participants must have a compatible Battery Storage System installed at the Premises.
2.6. Participants must have an Electric Ireland app account for the duration of the Pilot Period.
2.7. Customers with a Smart PAYE meter installed at the Premises are not eligible to participate in the Electric Ireland Connect Pilot.
2.8. You must be the owner of the Premises for the duration of the Pilot Period.
2.9. You must maintain broadband of sufficient quality to support participation for the duration of the Pilot Period.
2.10. You agree that Electric Ireland with the support of the Consortium Partners may remotely monitor your data for the duration of the Pilot Period.
2.11. You agree that Electric Ireland with the support of the Consortium Partners may schedule occasional Events for the duration of the Pilot. These Events may also be referred to as Battery Orchestrations.
2.12. Neither You nor any other occupants of the Premises may participate in any other residential virtual power plant program for the duration of the Pilot Period.
2.13. You must keep your original equipment manufacturer (OEM) inverter app account activated for the duration of the Pilot Period
3. Operation and Participation
3.1. The Service is provided as part of the Electric Ireland Connect Pilot and is of a temporary and trial nature. Accordingly, the Service may be subject to interruption or limited availability from time to time and is not guaranteed to be available at all times.
3.2. You consent to Electric Ireland with the support of the Consortium Partners remotely accessing and controlling Your Battery Storage System at any time during the Pilot Period. For example, we may:
(a) subject to the Offer, charge part or all of Your Battery from, pause charge or discharge of Your Battery, or discharge part or all of Your Battery to, the national electricity grid; and
(b) preserve the capacity in Your Battery so that it can be used for your consumption at times determined by Us.
3.3. You acknowledge that Our remote access and control of Your Battery may mean there will be less capacity available for Your household usage.
3.4. We must ensure that Your household power supply will not be interrupted when We access or control Your Battery.
3.5. You acknowledge that Our Orchestration of Your Battery to the national electricity grid may result in increased charge cycling of Your Battery and that may have an impact on the lifespan of Your Battery.
3.6. We must be able to control your Battery for at least 90% of the time in each month. The Battery will be considered unavailable and not able to be controlled by us in circumstances including, but not limited to:
(a) Where Your internet/wifi is disconnected,
(b) There is a hardware issue with any part of Your Battery Storage System, resulting in it being offline.
3.7. We will aim to leave approximately 20% of energy stored in Your Battery, although this may vary depending on the amount of energy being consumed by Your household at the time of export to the national electricity grid. This includes all eligible Batteries.
3.8. From time to time and when requested by Electric Ireland, Participants will be required to give feedback (using a number of means including but not limited to; questionnaires, surveys (by email, mobile phone) or interviews), on the Equipment, its use, and participation in the Pilot.
3.9. You give consent to monitor the Equipment to Electric Ireland and the Consortium Partners for the duration of the Pilot Period.
3.10. Equipment monitoring will not be noticeable to the Participant or be disruptive in any way.
4. Your other obligations
4.1. You must:
(a) let us know if You add, or intend to add, additional solar generation or battery storage capacity at the Premises or if the Battery or solar system will be unavailable for use at any time;
(b) let Us know immediately if any of Your details or circumstances change, or if You no longer meet the eligibility criteria or conditions precedent;
(c) provide Us access to the Premises and Battery at reasonable times if We need access in connection with this Agreement (We will contact you first to organise a suitable time);
(d) take reasonable steps to limit any loss or damage You suffer in connection with this Contract;
(e) allow Us to use Your broadband services in connection with this Contract; and
(f) agree that communications about our access and control of the Battery (if any) will be by SMS or email.
5. Credits and other benefits
5.1. Subject to Your compliance with the terms of this Contract, We shall provide the applicable credits and/or benefits in accordance with the terms set out in the Offer and this clause 5.
5.2. We will apply ongoing credits to your future electricity bills in the event that we discharge your Battery and export to the grid during the preceding bill period (Battery Discharge Credit).
5.3. Battery Discharge Credits will be applied to Your next electricity bill, which will be sent in 1–3 months’ after the Event, depending on Your billing cycle.
5.4. We may change the Battery Discharge Credit rate from time to time and will provide you with notice if the rate is reduced, in accordance with clause 7.1. You can elect to terminate this Contract if you do not accept any such change in accordance with clause 8.1 of these Terms.
5.5. We may apply credits to your future electricity bills in the event that You discharge your Battery at specific times determined by Us for self-consumption during the preceding bill period (Load Shifting Credit).
5.6. We may, by giving you not less than 10 Business Days’ written notice, suspend the provision of any credits or benefits where you are in material breach of this Contract, until such breach has been remedied.
5.7. We may amend the rate or basis on which any credits or benefits are calculated or applied, in accordance with the terms set out in the Offer and the variation provisions of this Contract.
6. Customer Information and Data Protection
6.1. For the duration of the Pilot Period, We may collect data from You the Participant and from the Equipment installed on the Premises as set out in the Table 1 below.
6.2. Electric Ireland with the support of the Consortium Partners may use this data for research purposes, including but not limited to helping to verify datapoints available from Equipment.
6.3. Electric Ireland may engage the Consortium Partners to process this data on its behalf for the purposes of helping Electric Ireland to verify when to discharge from Equipment or when to charge the Equipment.
6.4. Electric Ireland and the Consortium partners shall not have any responsibility in relation to information including personal data provided by Participants to third parties (e.g. manufacturers or service providers) in relation to the Equipment.
6.5. You consent to Electric Ireland and the Consortium Partners processing your electricity consumption data for the purposes of the Pilot and associated data analytics.
6.6. You consent to Electric Ireland transferring your personal data to the Consortium Partners and to the Consortium Partners processing such data on Electric Ireland’s behalf for the purposes of the Pilot.
6.7. We will hold, use and process your data in accordance with GDPR.
6.8. You may withdraw any consent you have given (or give any consent that you have not given) by contacting Us on hems@electricireland.ie.
6.9. We will:
(i) only use your personal information for the above purposes;
(ii) keep your personal information safe and secure;
(iii) keep your personal information up to date; and
(iv) delete your personal information when it is no longer required and will ensure that agents and sub-contractors do the same.
6.10. To find out more about your rights and how We manage and protect them, please refer to our Privacy Notice, which can be found at Privacy Notice & Cookies Policy | Electric Ireland or You can get a copy by contacting us at hems@electricireland.ie. Further details can be obtained by contacting our Data Protection Officer by email at dpo@esb.ie.
7. Variation to terms
7.1. We may vary this Contract by providing you with 10 Business Days’ notice.
7.2. Your continued participation in Electric Ireland Connect Pilot after we give you this notice will amount to you agreeing to any variation.
8. Termination
8.1. You may end this Contract if at any time You give Us 10 Business Days’ written notice delivered to hems@electricireland.ie.
8.2. We may end this Contract if:
(a) You breach this Contract and do not remedy such breach after we notify you to do so;
(b) You no longer meet the eligibility criteria or satisfy the conditions precedent;
(c) You sell or move out of the Premises;
(d) at any time, we give you 10 Business Days notice.
9. Miscellaneous
9.1. Save in respect of death, personal injury, damage to property, fraud or fraudulent misrepresentation and any other liability which cannot be excluded or limited by law, Electric Ireland shall have no liability to any Participant in respect of any matter arising under these Terms and Conditions.
9.2. Electric Ireland shall not, in any circumstances, be liable to any Participant for any indirect, consequential or special loss, or for any economic loss, including but not limited to loss of revenue, business, contracts, anticipated savings or profits.
9.3. The invalidity in whole or in part of any provision of these Terms and Conditions shall not affect the validity of any other provision of these Terms and Conditions.
9.4. These terms and conditions shall be governed by Irish Law and the Courts of the Republic of Ireland shall have exclusive jurisdiction in respect of any matter arising under these Terms and Conditions.
9.5. Electric Ireland and the Participant shall comply with all requirements and/or obligations of any relevant statute, statutory instrument, rule, order, regulations, directive and/or by-law laid down by legislation, Government Departments and/or EU Bodies.
The pilot data consists of the data sets below
Table 1
Data collected | Purpose | Stored by |
|---|---|---|
Name | Identify the customer | Electric Ireland |
MPRN | Verify the customer | Electric Ireland |
Email and mobile number | Contact the customer | Electric Ireland |
Address | Verify correct map co-ordinates are being identified by software | Electric Ireland |
Map co-ordinates | Verify correct map co-ordinates are being identified by software | Kinergy Solutions |
Household consumption data | Baseline data for testing verification | Electric Ireland, Kinergy Solutions |
Inverter and battery model | Identify the asset types being tested | Electric Ireland, Kinergy Solutions |
Solar PV import and export data | Check sufficient data is retrievable from Equipment | Kinergy Solutions |
Voltage and frequency measurements | Check sufficient data is retrievable from Equipment | Kinergy Solutions |
Battery and inverter telemetry (i.e. charge and discharge data from the battery, state of charge) | Check sufficient data is retrievable from Equipment | Enode |
Email and password used to sign into Equipment app. | Give consent to Enode to access Equipment | Enode |
Period of data retention
Table 2
Data Item | Period of personal data retention | Period of personal data retention | Period of personal data retention |
|---|---|---|---|
Personal data item | Current customers with currently enrolled assets | Current customers with assets no longer enrolled | Former customers |
Premises latitude and longitude | 3 months after end of pilot | 3 months after customer leaves pilot | 3 months after customer leaves pilot |
Reference identifier- email | 3 months after end of pilot | 3 months after end of pilot | 3 months after end of pilot |
Premises identifier | 3 months after end of pilot | 3 months after customer leaves pilot | 3 months after customer leaves pilot |
Asset details (asset type, model, serial number) | 3 months after end of pilot | 3 months after end of pilot | 3 months after end of pilot |
Asset data/telemetry | 3 months after end of pilot | 3 months after end of pilot | 3 months after end of pilot |
OEM credentials | 3 months after end of pilot | 3 months after customer leaves pilot | 3 months after customer leaves pilot |
Schedule 1 – Offer Terms
Schedule 2 - Electric Ireland Connect Battery PowerBack Offer
This Schedule will apply where you qualify and avail of the Offer entitled “PowerBack” or “Battery Lite”.
1. Additional Eligibility and conditions precedent
1.1. In addition to the condition precedent in clause 2 of the Terms and Conditions:
1.1.1 Your Compatible System includes a Battery of at least 5kWh in capacity installed at the Premises.
1.1.2 You have an operational solar system of at least 5kW in capacity, which is compatible with the Battery.
1.1.3 Your Battery Storage System was installed by Electric Ireland.
1.1.4 You must take up and remain on, the Home Electric+ Night Boost Tariff Plan, or Home Electric+ SST Tariff Plan, or Home Electric+ Tariff Plan.
2. Credits and other benefits
2.1. In exchange for you entering into this Contract, We agree to provide you with the benefits as outlined below.
2.2. If you are in material breach of this Contract, We may by 10 Business Days’ written notice, suspend any credit or Benefit we provide to You until You remedy such breach to our satisfaction.
2.3. We will apply ongoing credits to your future electricity bills in the event that we discharge your Battery and export to the grid during the preceding bill period (Battery Discharge Credit). These credits will apply for the Term of this Contract.
2.4. Battery discharge Credit will be applied to Your next electricity bill, which will be sent in 1–3 months’ after the Event, depending on Your billing cycle.
2.5. We may change the Battery Discharge Credit rate from time to time and will provide you with notice if the rate is reduced, in accordance with clause 6.1 of the Main Terms. You can elect to terminate this Contract if you do not accept any such change in accordance with clause 7.1 of the Main Terms.
2.6. We may apply credits to your future electricity bills in the event that You discharge your Battery at specific times determined by Us for self-consumption during the preceding bill period (Load Shifting Credit).
3. Electric Ireland obligations
3.1. Over the course of any 12-month period under this Contract, we will not discharge more than 200 kWh of electricity from your Battery to the grid.
Last updated November 2026