Billing & Business Online Understanding My Bill

What are business government supports and how to avail them?

1. What is the Temporary Business Energy Support Scheme (TBESS)?

The Temporary Business Energy Support Scheme provides support to businesses impacted by rising energy costs and is administered by the Revenue Commissioners.

The enhancements are as follows:

the Extension of the scheme to 31 July 2023
an increase in the monthly limit on payments for claim periods from 1 March 2023 onwards:
- the €10,000 monthly limit on payments under the scheme has been increased to €15,000 per qualifying business
- the €30,000 monthly limit has been increased to €45,000 per qualifying business in cases where the qualifying business operates across multiple locations.
a reduction of the energy costs threshold from 50% to 30%, with effect from 1 September 2022
an increase in the Temporary Business Energy Payment (TBEP) amount from 40% to 50% of a business’ eligible costs from 1 March 2023
and an extension of the time limit for all claims to 30 September 2023.

Read the latest guidelines and changes.

2. How do I know if I am eligible for the TBESS?

The Revenue Commissioners state that a business will be considered an eligible business “where it is a company, self-employed individual or partnership carrying on a trade or profession the profits of which are chargeable to tax under Case I or Case II of Schedule D by virtue of section 18(2) of the Taxes Consolidation Act, 1997 (TCA).”

The full criteria for eligibility can be read on the guidelines issued by Revenue.

3. How do I apply for the TBESS?

The portal for registration is now open on the Revenue Online Services (ROS).

To apply for the TBESS, claims must be made through Revenue’s Online Services (ROS), with a few steps to be taken:

1. Login or Register for ROS
2. Then register for the TBESS
3. Complete a claim in respect of a claim period

Read the TBESS guidelines here for further information.

4. How do I calculate my AUP?

Revenue have stated that to be eligible to make a claim under the TBESS, customers must be able to demonstrate that the Average Unit Price (AUP) has increased by 30% or more as compared to the average unit price of electricity or natural gas in a reference period. Your AUP calculated is typically all your charges (excl-VAT) divided by your usage (KWH) within a billing period.

See section 3 of Revenue’s TBESS Guidelines for further information.

If you are an Electric Ireland customer, you can easily access a report that states your AUP through your Business Online account:
1. Log in to your Business Online account
If you have not registered for Business Online we recommend you do so as it is the quickest way for you to access your AUP
2. Once logged in, click on ‘Reports’ and then select 'Average Unit Price'
3. If you have multiple accounts, please ensure you select the individual account you are applying for
4. Select the month that you require your AUP for – the month selection can be found on the upper right side of the screen
5. Scroll to the bottom of the screen where you will find a table, with a column displaying ‘Average Unit Price’. Here you will see the monthly AUP calculation
6. This table can be easily exported as an excel spreadsheet. Click the download button on the top right of the screen, across from the ‘Average Unit Price’ heading.

5. I have to submit previous bills, where can I get these?

You can access previous bills through your Business Online account. Login or register.

Further details on the steps to download once you’re logged in:

1. Log in to your Business Online account
2. Click ‘Accounts’
3. If you have multiple accounts, navigate to the appropriate account number, and select that account
4. After selecting the account, you will be brought to ‘Account Details’ screen
5. Here you can choose which bill(s) you would like to download

Our Business Online ‘How To’ video also explains how you can do this.

6. Can Electric Ireland help me with my application?

The TBESS is administered by the Revenue Commissioners and not through Electric Ireland. Unfortunately, our call centre staff will be unable to assist you with your application.

We will endeavour to share information and guidance with our customers to help them during this difficult time on our Support Hub.

For further detail on the scheme please visit gov.ie.

You can also find the guidelines on the operation of the Temporary Energy Support Scheme here.

7. How to Login or Register for Business Online?

You can login to Business online.
Alternatively, you can register here.

Registration is quick and easy and will only take you a couple of minutes. Please have the following to hand:

i.) Account Number

ii.) MPRN

iii) Contact Details

To learn about the full benefits of Business Online, watch our explainer video.

8. How to Reset My Password for Business Online?

Here's how to reset your password for Business Online by email:

1. Visit businessonline.electricireland.ie.
2. Click "Forgot Password"
3. Type in your email you use for Business Online and click Submit
4. Check your email inbox and click on the link in the email
5. Create a new password

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