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Customer service guarantees

Our commitment to all of our Business Customers

Electric Ireland is committed to offering you a quality service, and we adhere to the following commitments: 

  • We will treat you with courtesy and respect as we ourselves would wish to be treated. 
  • We will try and understand what your needs are by carefully listening to what you have to say. 
  • We will act on our commitment as quickly as possible. 

 

Our service standards

Our service standards are based on our Non-Household Customer Charter and our Customer Codes of Practice:

Customer Charter
Our Non-Household Customer Charter (PDF)
Ár gCairt Custaiméirí do Chustaiméirí nach bhfuil sa Teaghlach Céanna (PDF)

Code of Practice for Customer Billing & Disconnection
Code of Practice for Customer Billing and Disconnection (PDF)

Code of Practice for Complaints Handling
Code of Practice for Complaints Handling (PDF)

Marketing & Advertising Code of Practice
Marketing and Advertising Code of Practice (PDF)

Customer Sign Up Code of Practice
Customer Sign Up Code of Practice (PDF)

Code of Practice on Smart Services
Code of Practice on Smart Services (PDF)