Contact us
We're here to help. Please see all the ways you can contact us below. You will likely find the answer to your question on our Help centre.
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Emergencies & updates
Electricity & outages
If you have no power, you can check for updates on faults, their restoration times or report a new fault at esbpowercheck.ie. For any electrical interruptions or emergencies please contact ESB Networks immediately at 1800 372 999 (24 hours).
Call us nowGas emergencies
If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50(24 hours).
Call us nowChristmas Customer Service Opening Hours
Mon 23rd December - Open 8am – 8pm
Tues 24th December – Open 9am – 5pm
Wed 25th December – Closed
Thur 26th December – Closed
Frid 27th December – Open 9am – 5pm
Sat 28th December – Open 9am – 5pm
Mon 30th December – Open 8am – 8pm
Tues 31st December – Open 9am – 5pm
Mon 1st January - Closed
Tues 2nd January – Normal opening hours
Contact details
ROI residential
Freephone
You can reach us on 1800 372 372, from 8am - 8pm Mon - Fri, 9am - 5pm Sat
Email Address
Online Account (billpay)
To view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Log in or Log in or register
Online PAYG Top Up (prepay)
To top up your Smarter PAYG meter.
Email Address
Electric Ireland,
PO Box 841,
South City Delivery Office,
Cork
T12C825
00353 1 8529534
Frequently asked questions
When will I receive the €250 government electricity credit?
See answerWhen should I submit an electricity meter reading?
See answerWhy my bill is higher/lower than normal?
See answerWhen should I submit an electricity meter reading?
See answerWhat is a Smart Meter and when will it be installed?
See answerI have difficulty paying my bill on time, what are my options?
See answerVisit our help centre online
Our online help centre has the answers to a lot of customers questions. Use our new category and filter functionality to find what you are looking for.
Visit Help Centre