Frequently Asked Questions

1. What is the latest Electricity Tax?”
2. What is the Maximum Import Capacity (MIC)?
3. What is the PSO Levy for business customers?
4. What are Pass Through costs?
5. What is the Demand Charge and how does it work?
6. What does a partial bill mean?
7. Why did I receive an estimated electricity or gas bill?
8. I am having difficulty paying my bill. What should I do?
9. Why does my gas/electricity bill have no readings?
10. My bill seems higher/lower than normal, what should I do?
11. What is my IBAN?